Our Terms & Conditions

Once an online,  written or verbal booking has been accepted by Haelan Therapy, the client will have entered into an agreement to have a treatment based on the following terms and conditions. 

  • We respectfully ask that clients make payment via PayPal, GoCardless or cash either before or immediately after their treatment, thank you.*
  • A minimum of 24 hours notice is required from the start of a client's appointment time if a change or cancellation is to be made to the appointment time or date.
  • Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice.
  • Treatments and the prices listed are subject to change without prior notification.
  • We have the right to refuse or discontinue a treatment at any point.  Circumstances where this may apply include, but are not limited to:
    • The client is under the influence of alcohol or recreational drugs
    • Recent surgery
    • The client behaves in an inappropriate or offensive manner
    • The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting
  • Clients under the age of 16 are welcome if accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment.  They will also be asked to remain present for the duration of the agreed treatment.
  • Treatments conducted by Haelan Therapy are not a substitute for proper medical diagnosis and treatment.  At no time will a client be encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence.
  • During a client’s treatment consultation we will need to collect personal information which is important for our client-therapist relationship and will be used to tailor treatments.   This information is strictly confidential.  We will maintain its accuracy by updating it as advised by the client.
  • Haelan treatments may at times address specific personal issues, challenges or general conditions in a client’s life or profession.  All information provided will be kept strictly confidential with the exception of any information which, if withheld, may result in danger to the client or others.

 *Where a client is a member of the Priority Client Scheme, separate terms and conditions apply.  Please speak to your Haelan therapist for further information and clarification.